MSP Perspectives: The Chess Game of IT Staffing

There are many triggers that drive small and medium-sized businesses and enterprises to hire a managed service provider (MSP) for IT services. One of them is changes within their own internal IT ranks. A couple of our recent customers highlight different ways a change in IT staffing can create an opportunity to think out of the box and hire an MSP.

In one case, the SMB’s long-time IT lead announced his retirement. This happens. But how do you replace someone who knows your business so well and has served your needs for so long? Instead of trying to find the perfect replacement hire, the firm has decided to bring in an MSP to manage its IT needs.

This makes sense for a lot of reasons. Instead of trying to hire the “one right person,” a time-consuming and potentially “needle in a haystack”-type exercise, the company used MSPwiz to match them with the right MSP to best service their needs. By doing so, the SMB benefitted in several ways: it got a team of service technicians with expertise across its key needs: help desk, break/fix, cloud, and cybersecurity – and it did so at a predictable monthly cost, one less than what it was paying its retiring IT leader.

A different SMB learned its IT manager accepted a job offer from another company. Again, it happens. But instead of replacing him, and exposing themselves to the risk of having to fill that vacancy again months or years down the road if and when the new hire leaves, the company is bringing an MSP on board to manage Tier 2 support needs, redeploying Tier 1 (lower level) support to its internal/on-site IT staff. This balance provides them the additional bench strength of the MSP – similar to the first example – while also reducing expense.

In both cases, SMBs are using changes in their IT personnel as an opportunity to rethink their IT management and support strategy, concluding they can up their game and streamline expense by teaming with an MSP. And in each case, the companies in question relied on MSPwiz to make that important match.

If you are experiencing IT staffing changes and/or challenges and are considering hiring an MSP, let MSPwiz be your guide. Contact us today at https://mspwiz.com/introduction-call/ for a free consultation.