MSP Perspectives: Making an MSP a Part of Your Company’s Growth Strategy

July, 28th, 2026, by Kevin Anderson – MSPwiz Founder & CEO

I remember when I was the “IT guy” at a small, fast-growing company. I worked hand in hand with the CIO, implementing strategic initiatives, executing day-to-day planned activities, and, you guessed it, attending to as many trouble tickets as time permitted.  

If you would have asked me then when is the right time to bring on an MSP for IT support, I would have said, “When there are more trouble tickets than your current IT guy, or team, can handle.”  

Those trouble tickets often begin to pile up when a company is growing. Growth is great. It’s exciting. It’s a time when business owners and leadership can start to say, “Wow, this is really working.”  

But growth can also be an absolute killer on internal IT resources, often stretching them dangerously thin (both strategically and tactically). And, sure, you can try to keep pace with growth by ramping up IT hiring, but that can be costly (think salary + benefits, ramp up time, and, possibly doing it all again if the new hire doesn’t work out) and take longer than anticipated.  

What we did back then, and what more and more small and medium sized businesses and enterprises (SMBs and SMEs) are doing today, is bring on an MSP. That decision makes a lot of sense, because it solves immediate problems while anticipating future ones. 

Making an MSP a part of your company’s “growth strategy” delivers on several fronts:

1. Hiring an MSP provides you a fixed-cost solution to your IT support needs, delivering welcome certainty (and, possibly, lower cost). 
2. You gain access to the expertise of a team and organization that you can direct wherever needed across your business. 
3. Depending on your situation, you can also “layer in” an MSP along with your internal IT support resources, marshalling resources most strategically to solve problems most economically. 

At MSPwiz, our customers are telling us that MSPs are part of the solution to helping them grow. In some instances, MSPs are simply a more efficient route to bring more capable IT support hands on deck quickly. In others, customers are saying MSPs are needed to help them handle new challenges and scrutiny – for example, heightened compliance or cybersecurity needs – that come with the territory of growing, landing new and bigger customers, and enabling, as well as safeguarding, future success.

If your company is growing and experiencing any of these IT-support growing pains, MSPwiz is here to help. We’ll match your company with the right MSPs (compressing the time it takes to search for and properly vet MSPs from months to minutes) to meet your specific needs. And we’ll do it with an efficiency, integrity, and cost-effectiveness (i.e., free!) that will help you grow your business without skipping a beat.